A spreadsheet has become critical to the operation.
Operational process audit
Before buying more software, find out where the operation is actually losing time.
You do not need a requirements document. Show us the reporting cycle, the spreadsheet, the approval chain or the manual workaround that has become normal.
Typical signals
The problem usually appears before anyone calls it a transformation project.
The same data is entered into several systems.
Reporting takes days every month.
An approval depends on someone noticing an email.
A process slows down when one person is away.
Teams manually compensate for systems that do not talk to each other.
What a Friction Scan looks at
Process first. Technology only after the cause is clear.
Process SnapshotIllustrative extract
Request→Email→Excel copy→Manual check→ERP→Approval queue
Friction Scan · from €1,250
A focused diagnosis before you commit to a solution.
01
Leadership and operational interviews.
02
Review of the critical process, systems and information flow.
03
Friction Map with causes, impact and quick wins.
04
Prioritised 30 / 90 / 180-day roadmap.
05
Technology recommendations only where justified.
Not sure where the problem really starts?
That is exactly when a process audit is useful.