Remove Friction
Operational auditPT

Friction Score · 2 minutes

How much operational friction has become “normal”?

Answer six questions about the way work moves through your organisation. You will see the result immediately. No email required.

1. How dependent is the operation on spreadsheets that only a few people really understand?

2. How often is the same information entered or copied between systems?

3. How much manual work is required to produce recurring reporting?

4. How much critical knowledge is concentrated in one or two people?

5. How much work is needed to compensate for systems that do not communicate?

6. How much time is lost waiting for approvals, replies or handoffs?